Return & Refund Policy

At China Tea Source, we strive to build long-term, stable relationships with our UK wholesale partners.

1. Returns & Exchanges (Food Safety Policy) Because tea is a consumable food product, we strictly adhere to international food safety and hygiene standards. Therefore, we do not accept returns or exchanges for "change of mind" or unsold inventory. To ensure our tea perfectly matches your customers' taste, we highly recommend ordering a Starter Kit before placing your first bulk order.

2. Damaged or Incorrect Orders (Our Guarantee) Your business should never pay for a mistake on our end. If your bulk order arrives damaged, defective, or if you receive the wrong items, please contact us at message@chinateasource.com within 7 days of delivery with photo evidence. We will swiftly resolve the issue by arranging a free replacement or issuing a refund/credit for your next order.

Order Cancellation Policy: We process orders quickly to meet our 8-11 days UK delivery timeframe. If you need to cancel:

• Within 24 hours of payment: You can cancel your order for a full, 100% free refund.

• After 24 hours: A 3% transaction and handling fee will be deducted from your refund to cover payment gateway costs.

• Post-dispatch or Custom Orders: Once your tea parcel has been dispatched from our facility, or if your custom Private Label/OEM packaging production has already started, the order cannot be canceled.